Digital experience for
2 million active customers per month
We partnered up with Havan to help orchestrate their digital transformation process, focused on gaining efficiency and leveraging sales. To do this, the first step was to understand Havan’s customer behavior profile, to create a people-focused strategy.
In the last few years Havan has invested in technology and innovation to bring the same service excellence they have on physical touchpoints to their digital ecosystem. We had to understand standard consumer behavior to capture physical stores’ essence and culture, boosting their experience on digital platforms.
Digital Transformation Discovery
Through a co-creative process between Havan and ioasys, we developed Havan Super App, with multiple functionalities and focused on user experience, impacting millions of customers.
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